Clear expectations for app-based delivery.
This policy explains the confirmed relationship between Customer App orders, delivery addresses, payment at delivery, status updates, and customer support.
Policy scope
This policy covers the confirmed delivery model for customer orders arranged through the ALMADINA MARKET Customer App. The website provides delivery information but does not process orders or collect delivery addresses.
Ordering through the Customer App
Customers browse, prepare a cart, review checkout information, select or save an address, and submit an order through the Customer App after public release. Verified Android and iOS store links will be published after release.
Delivery addresses
Customers manage delivery addresses in the Customer App and should provide information suitable for fulfilling the order.
- Enter accurate delivery information
- Review the selected address before confirming the order
- Keep relevant account and contact information current in the app
Customer order review
Customers should review the selected products, delivery address, available payment choice, and other order information before submission. The website does not confirm or change an order.
Payment at delivery
Payment choices are presented for payment at delivery and may depend on the order.
- Cash on delivery is supported
- Card, InstaPay, and supported e-wallet methods may appear depending on the order
- The website does not claim online prepayment
Delivery availability
Delivery zones, fees, minimum order values, working days, working hours, delivery windows, and estimated times are not published. Confirmed operating information will be added after approval.
Customer availability and receipt
Customers should be reasonably available to receive an expected order and should review it when received where practical.
- Remain reachable through current account information
- Review the delivered order and report a relevant concern through support
- Use official published customer channels
Order status and notifications
Customers can view order status and receive notifications in the Customer App. This policy does not claim live driver location, a guaranteed arrival time, or driver contact.
Delays, interruptions, and exceptions
Delivery may be affected by order conditions, operational availability, address accuracy, traffic, weather, or other service circumstances. Confirmed information should be reviewed in the app and through official customer resources.
Incorrect or incomplete delivery information
Incomplete or inaccurate address or account information may affect the ability to fulfil an order. The final handling of an affected order will follow the published operating policy; no failed-delivery or redelivery charge is stated here.
Support
For a delivery concern, review the Customer App order information and use info@almadina-market.com or the localized Support page. Do not send passwords, verification codes, or full payment credentials.
Policy updates and review
This policy reflects the currently confirmed service model. Operational and legal details may be updated before final production launch. Final publication requires owner approval and professional legal review in Egypt.
Use the official delivery resources
Contact ALMADINA MARKET, open Customer Support, or review the FAQ for current delivery information.
Official public emailinfo@almadina-market.com