Orders
Review current and previous order information.
ALMADINA MARKET Customer Support
Customer support for every stage of your ALMADINA MARKET journey.
Find help for orders, delivery, payment options at delivery, loyalty points, account access, notifications, and technical issues.
The currently published support email is info@almadina-market.com.
OrdersDeliveryPaymentsAccount help
Support overview
Start with the resource that matches your question
Use the Customer App for account and order information, the official email for direct assistance, and the website for published guidance.
- Customer AppReview orders, addresses, profile details, notifications, and loyalty points.
- Official emailUse the published email when you need direct customer assistance.
- Published guidanceUse the Delivery, FAQ, Privacy, and Account Deletion pages for focused information.
One approved English interface example from the Customer App.
Help by topic
Find guidance for a specific customer need
These topics cover the confirmed Customer App and customer-service experience.
Delivery
Check addresses, order updates, and published delivery guidance.
Payment methods
Understand confirmed and conditional payment-at-delivery options.
Loyalty points
Review points currently visible in the Customer App.
Account access
Get help accessing the customer account.
Customer profile
Review profile and saved customer information.
Notifications
Check app notification settings and order updates.
Technical issues
Try safe general steps when the app does not work as expected.
Account deletion
Use the dedicated Account Deletion page for published guidance.
General enquiries
Use the official email for other customer questions.
Orders and delivery help
Check the app first for order information
Delivery ordering is handled through the Customer App, where customers can review order details, addresses, status, and notifications.
- Review the current or previous order information in the app.
- Check order status and app notifications.
- Confirm that the saved delivery address is accurate.
- Use the Delivery page for currently published service information.
No delivery-time promise or live driver-tracking claim is made on this website.
Payment-method guidance
Payment options are shown for payment at delivery
Cash on delivery is confirmed. Other options shown in the app may include card, InstaPay, and supported electronic-wallet methods at delivery.
Availability may depend on the order, so no payment method is presented as universally guaranteed.
- Cash on deliveryA confirmed payment method when the order arrives.
- Card at deliveryMay appear as an available option for an order.
- InstaPay at deliveryMay appear as an available option for an order.
- Electronic wallet at deliverySupported wallet methods may appear for an order.
This website does not claim online prepayment and does not name banks, card networks, wallet companies, or providers.
Loyalty information in the customer experience
Loyalty-points guidance
Review current loyalty points in the Customer App
Loyalty points are visible through the Customer App.
- Visible in the appOpen the Customer App to review the current points shown for the account.
- Use the current account viewThe app is the source for the points currently displayed to the customer.
- Detailed rules are pendingEarning, redemption, expiry, and promotional rules are not yet published.
Account and profile help
Manage customer information through the app and dedicated pages
The Customer App supports account access, profile details, saved delivery addresses, previous orders, and notifications.
- Sign-in and customer account access
- Customer profile information
- Saved delivery addresses
- Current and previous orders
- App notifications
Technical troubleshooting
Try these safe general steps
These checks avoid device-specific promises and can help with common app issues.
Confirm the internet connection
Check that the device has a working connection.
Close and reopen the app
Restart the Customer App and try the action again.
Check for an app update
After public store versions become available, confirm the installed app is current.
Restart the device
Restart the device before trying again.
Check notification permission
If notifications are missing, review the app notification permission on the device.
Contact support
Use the official email if the issue continues.
Before contacting support
Prepare useful details without exposing sensitive information
Clear, relevant information can help explain the issue while keeping the account protected.
- Prepare the email associated with the customer account.
- Prepare the relevant order details when the question concerns an order.
- Write a clear description of what happened and what you expected.
- Include a screenshot only when it contains no password, verification code, full payment details, or other sensitive information.
Official contact pathway
Email ALMADINA MARKET Customer Support
Use the currently published public email for direct customer assistance.
Additional verified contact channels and support hours will be published after official approval.
Support questions
Answers to common support questions
These answers use only confirmed customer, app, delivery, payment, and account information.
How do I contact support?
Email info@almadina-market.com, the currently published official support channel.
Where can I check my order?
Review current and previous orders, order status, and notifications in the Customer App.
What payment methods may appear?
Cash on delivery is confirmed. Card, InstaPay, and supported electronic-wallet methods at delivery may also appear depending on the order. No online prepayment is claimed.
How do loyalty points work?
Current loyalty points are visible in the Customer App. Detailed earning, redemption, expiry, and promotional rules are not yet published.
What should I do if notifications do not arrive?
Check the device internet connection, reopen the app, and review notification permission. Contact support if the issue continues.
How do I update my delivery address?
Use the Customer App to review and manage saved delivery addresses.
How do I request account deletion?
Use the localized Account Deletion page for the published process. No instant-deletion promise is made here.
What information should I avoid sharing?
Never share passwords, verification codes, full card details, or sensitive wallet credentials through public support channels.
Is the app available on Android and iOS?
Public Android and iOS releases are being prepared. Verified store links are not available yet.
Where will future support channels appear?
Additional verified channels and support hours will be published on the official website after approval.
Official customer help
Use the support pathway that fits your question
Email Customer Support for direct assistance or review the published FAQs for common questions.