Answers to common ALMADINA MARKET questions.
Find confirmed information about the Customer App, delivery, payment options at delivery, loyalty points, accounts, languages, and customer support.
Operational details are published only after final confirmation.
The official customer website
Understand what this website provides and who it serves.
What is ALMADINA MARKET?
ALMADINA MARKET is a hypermarket serving customers in Egypt through its store operations and Customer App experience.
Is this the official website?
Yes. This is the official public customer website of ALMADINA MARKET.
Can I shop directly on the website?
The website currently provides customer information and links to the Customer App experience. It does not provide complete browser checkout.
Who is the website intended for?
It is intended for ALMADINA MARKET customers seeking information about the app, delivery, payment options, accounts, and support.
Browsing, ordering, and account tools in one app
The app brings confirmed customer shopping and account capabilities together.
What can I do in the Customer App?
Customers can browse products and categories, search and filter, save favourites, prepare a cart and checkout, manage addresses, review orders and status, receive notifications, manage a profile, and view loyalty points.
Is the app available on Android and iOS?
Public Android and iOS publication is being prepared. Verified store links will be added after public release.
Can I browse products and categories?
Yes. Product and category browsing is a confirmed Customer App capability.
Can I search and filter products?
Yes. Search and filtering are supported in the Customer App.
Can I save favourites?
Yes. Customers can save products as favourites in the app.
Can I review previous orders?
Yes. The app supports orders and previous-order views.
Will more app screenshots be added?
More interface previews may be added after privacy and public-use review. Only approved sanitized screenshots are published.
Delivery is managed through the Customer App
Use the app for addresses, orders, status, and notifications while operational details await publication.
How do I place an order?
After public app release, browse or search in the Customer App, add products to the cart, review the delivery address and order information, then confirm the order.
How do I add or change a delivery address?
Use the Customer App to save, select, and manage delivery addresses.
Can I follow my order?
Customers can view order status in the app. The website does not claim live driver tracking.
Will I receive notifications?
The Customer App supports notifications, including order-related updates shown through the app.
Are delivery zones published?
Delivery zones are not yet published. Verified service areas will appear after final confirmation.
Are delivery fees published?
Delivery fees are not yet published. Confirmed fee information will appear on the Delivery page.
Is there a minimum order?
Minimum order values are not yet published. This information will be added after final confirmation.
Are estimated delivery times available?
Delivery windows and estimated times are not yet published. No delivery-time promise is made here.
Is live driver tracking available?
The confirmed feature is order status in the app. Live driver-location tracking is not claimed by this website.
Payment options apply at delivery
Availability can depend on the order, so the app remains the current source for displayed options.
Is cash on delivery available?
Yes. Cash on delivery is confirmed.
Can card payment appear at delivery?
Card at delivery may appear as an option for an order.
Can InstaPay appear at delivery?
InstaPay at delivery may appear as an option for an order.
Can an electronic wallet appear at delivery?
Supported electronic-wallet methods at delivery may appear for an order.
Are all payment methods available for every order?
No universal availability is claimed. The payment options shown may depend on the order.
Does the website support online prepayment?
The website does not claim online prepayment. Published payment guidance concerns methods presented for payment at delivery.
Should I send payment details to support?
Never send full card details or sensitive wallet credentials through public support channels.
Current points are visible in the Customer App
Detailed loyalty rules will be published only after final confirmation.
Does the app include loyalty points?
Yes. Loyalty points are a confirmed Customer App capability.
Where can I view my points?
Open the Customer App to review the current points shown for the account.
How are points earned?
Detailed earning rules and rates are not yet published.
How are points redeemed?
Redemption values and methods are not yet published.
Do points expire?
Expiry rules are not yet published.
Are loyalty promotions published?
Loyalty tiers, promotions, and bonus rules are not yet published.
Manage customer information through the app and dedicated pages
Account controls are separated from reviewed privacy and deletion information.
What account information can I manage?
The Customer App supports account access, profile information, saved addresses, orders, notifications, and loyalty points.
Can I manage saved addresses?
Yes. Saved delivery addresses can be managed in the Customer App.
Can I update my profile?
The app includes customer profile access and management.
Where can I read the Privacy information?
Use the localized Privacy page for currently published privacy information.
How do I request account deletion?
Use the dedicated localized Account Deletion page for the published instructions.
Is account deletion immediate?
No immediate-deletion promise is published. Follow the reviewed instructions on the Account Deletion page.
How long is customer data retained?
A verified data-retention period is not yet published. It will be included in reviewed privacy information after confirmation.
What sensitive information should I never share?
Never share passwords, verification codes, full card details, or sensitive wallet credentials through public support channels.
English, Arabic, and Russian interfaces
Customers can use the website and Customer App interface in the supported languages.
Which languages are supported?
The website and Customer App support English, Arabic, and Russian interfaces.
Is Arabic displayed right-to-left?
Yes. Arabic website pages use right-to-left direction.
Can I switch the website language?
Yes. Use the website language control to switch between English, Arabic, and Russian while keeping the corresponding page when available.
Is Russian supported in the app?
Yes. Russian is a confirmed Customer App language.
Are product names always available in all languages?
The interface supports three languages, but this website does not claim that every product description is translated in every language.
When will the public app release be available?
Android and iOS publication is being prepared. No release date is published, and verified store links will be added after release.
Use the published customer-help pathways
The official email and customer-information pages are the currently published resources.
How do I contact ALMADINA MARKET?
Use the official public email, info@almadina-market.com, or the localized Customer Support page.
What is the official email?
The official public email is info@almadina-market.com.
Is phone support available?
A public phone channel is not currently published. Any verified channel will appear after final confirmation.
Is WhatsApp available?
A public WhatsApp channel is not currently published. Any verified channel will appear after final confirmation.
Are support hours published?
Support hours are not yet published. Verified hours will be added after final confirmation.
What should I prepare before contacting support?
Prepare the account email, relevant order details, and a clear description. Include a screenshot only when it contains no sensitive information.
What should I do if the app does not work?
Check the internet connection, close and reopen the app, restart the device, and review notification permission when relevant. Contact support if the issue continues.
Will support ask for my password or verification code?
No. ALMADINA MARKET will never request passwords or verification codes through public support channels.
Where should I check before sending an enquiry?
Review the FAQ, Delivery page, Customer App, Privacy page, Account Deletion page, and Customer Support page for focused information.
Use the official customer pathway for your question
Contact ALMADINA MARKET through the published email pathway or open Customer Support for focused guidance.