A clear account-deletion request pathway.
This page explains how to request deletion of a Customer App account, the information that may be involved, and the security steps customers should follow.
What account deletion means
Account deletion is a request to remove or close a Customer App account and address associated customer information under the final operational and legal process. It is separate from simply removing the app from a device.
Current request pathway
Customers may send a clear account-deletion request to info@almadina-market.com. The website does not use a deletion form.
- Use the official public email
- State clearly that the request concerns Customer App account deletion
- Include only the minimum information reasonably needed to identify the account
Identity and account verification
ALMADINA MARKET may need to verify that the requester controls the relevant account before action is taken. The exact verification method will follow the approved process and is not specified here.
Data that may be deleted
Subject to the final operational and legal process, account-related information may be deleted or made unavailable.
- Profile information associated with the account
- Saved delivery addresses
- Account preferences
- Customer-facing account records that do not need to remain for an approved reason
Data that may need to be retained
Some order, transaction, fraud-prevention, accounting, dispute, or legal records may need to be retained where required for legitimate operational or legal reasons. No retention period or backup-removal schedule is stated here.
Orders and transaction records
Deleting an account may affect access to previous orders while some underlying records may need to remain for legitimate operational or legal reasons. The final process will define how customer access and retained records are handled.
Loyalty points and account benefits
Account deletion may affect access to loyalty points or account benefits. Final handling will follow the published loyalty and deletion process; no conversion, restoration, transfer, or compensation rule is promised here.
Processing and confirmation
The request will be reviewed and confirmation will be provided through an approved channel. This page does not promise immediate completion or a fixed processing period.
Before requesting deletion
Customers should consider the effect of closing the account before sending the request.
- Review current account, address, order, and loyalty information
- Keep any customer-facing information reasonably needed for personal reference
- Understand that access to account features and benefits may be affected
Security guidance
An account-deletion request should not include sensitive credentials.
- Never send passwords or verification codes
- Never send full card details, wallet credentials, or sensitive payment information
- Use only the official published email and support resources
Contact and support
Send a clear request to info@almadina-market.com or review the localized Support and Privacy pages. Additional approved deletion instructions will be published when the operational process is finalized.
Policy updates and review
This policy reflects the currently confirmed service model. Operational and legal details may be updated before final production launch. Final publication requires owner approval and professional legal review in Egypt.
Use the official account pathway
Contact ALMADINA MARKET for an account-deletion request, open Customer Support, or review the FAQ for related information.
Official public emailinfo@almadina-market.com